Longer stays, fewer tickets, more revenue per GLP-1 patient.See what partners get

GLP-1 patient retention and LTV platform

For telehealth, pharmacies and pharma brands

Keep GLP-1 subscribers longer, and worth more.

TeraRx: Your patient success team, powered by AI.

Human coaches, plus AI support and sales, that raise patient retention and lifetime value.

Book a demo

Build it on our API & SDK, or let our coaches run it for you under your brand.

TeraRx is not a pharmacy. It never prescribes or dispenses.

TeraRx coach portal: the smart patient queue, ranking patients by risk with the reason each needs attention
TeraRx patient app: the Today screen with the GLP-1 dose schedule, protein, fiber, water and activity goals

How TeraRx can improve your economics per patient

  • Longer stays

    20%

    retention uplift

  • More revenue

    15%

    more per patient

  • Fewer tickets

    80–90%

    of tier 1 questions resolved by AI

  • Higher LTV

    up to38%

    more per patient

From the team behind AI + human chat retention at TouchCommerce, now part of Microsoft.
TeraRx partner dashboard showing GLP-1 patient retention, support tickets per patient and attach rate

Partner dashboard

Your brand, your numbers, every month.

ONE COMPANION. EVERY GLP-1 PATIENT.

01 / 05

Months on therapy, tickets per patient and attach rate, for your patients, every month.

01 / What partners get

Grow lifetime value without buying more patients.

You paid to acquire every GLP-1 patient. TeraRx raises patient retention, lowers the cost of support and adds revenue per patient, so each one is worth more.

Retain

Higher GLP-1 retention through the months when most patients quit.

Nausea, constipation and fatigue peak in the first months, right when patients decide whether to cancel. TeraRx maps coaching to each titration step, so on a hard day the meals and workouts change with them. A rules-based retention engine watches for the moments patients quit, such as a dose increase, a quiet week or a failed payment. At that moment the AI coach starts the conversation, and a human coach takes over when it matters.

Months on therapy

Support

AI patient support that answers routine questions before they become tickets.

What to eat on a nauseous day, when the next order ships, why a charge looks different. The AI GLP-1 Coach answers at any hour, in your brand's voice. Before launch, we load your own FAQs on billing, shipping and refills, so those answers match your policies. Dose questions go to the prescriber, and anything the coach can't answer goes to your team.

Support tickets per patient

Grow

More revenue per patient from what each one needs next.

Patients who trust their coach buy more from you. TeraRx connects them to your other programs, such as hormone therapy, hair loss, dermatology and sexual health, plus supplements, groceries through Instacart and GLP-1 friendly meals delivered to their door. Patients can also upgrade from AI Coaching to AI + Human Coaching.

Coming next: lab tests, analyzed by our clinical reasoning engine and added to the patient's profile, so every protocol gets more personal.

Revenue per patient

Partner retention dashboard showing a 71% month-3 active rate against 62% in a comparison group, the reasons members are flagged, rule performance and hand-offs to the care team

Your brand · Membership console

Still-active rate against a comparison group, why members are flagged, and how each retention rule performs.

Retention keeps the revenue you have. Upgrades and upsells add to it.

02 / Reducing GLP-1 churn

Five moments when GLP-1 patients quit, and what TeraRx does at each.

TeraRx runs retention risk rules alongside the coaching. When a patient hits one of these moments, the AI coach starts the conversation. Patients who hit two in two weeks, or who look at the cancel page, go on a human coach's list.

  1. The first two weeks

    The medication arrived but no dose is logged, the app has gone quiet, or the first nausea shows up. The AI coach walks them through the first dose and what to expect.

  2. Each dose increase

    Two days before, the coach explains what the new dose usually feels like. Three days after, it checks in. Side effects that don't settle go to the prescriber.

  3. Activity drops

    A week without opening the app, weigh-ins that stop, a missed appointment. A short personal check-in comes first, then a human coach.

  4. Plateau, cost or delivery

    A plateau after week 8 gets a new focus on protein, strength and sleep. Cost worries get your options, such as a pause, a lower tier or an annual plan. A late shipment gets a message before the patient notices, with the new date.

  5. About to leave

    A failed payment gets a one-tap card update. A visit to the cancel page gets one question about why, then the matching option. The cancel button always stays visible.

Every patient who stays through one of these moments is revenue you already paid to acquire. See what that adds up to below.

03 / GLP-1 patient LTV calculator

See what your GLP-1 patients could be worth.

Enter your own numbers. We apply 20% longer stays, 15% more recurring revenue per patient each month and AI resolution of 80% of tier 1 support tickets, and show what that adds to each patient and to the whole cohort.

Your numbers

Add tier 1 support costs

Your estimate

+$4.75M

more revenue from this cohort of 10,000 patients

LTV per patient today
$1,250
LTV with TeraRx
$1,725
More per patient
+$475 (+38%)
How the estimate adds up
Revenue today10,000 patients × $250 × 5 months$12.50M
Longer stays+20%: 6 months instead of 5+$2.50M
More sold to each patient+15% recurring revenue per month: $37.50 more, for 6 months+$2.25M
Revenue increase+$4.75M
Support costs saved80% of tier 1 tickets resolved by AI. Add your support costs–

Estimate for one cohort of patients. It is not a forecast, profit or ROI.

See how TeraRx gets you there.We'll walk you through the coaching, support and sales that add this revenue, under your brand.

Book a demo
04 / Why our team

The team that built AI + human support for the biggest subscription brands (AT&T, Verizon, Comcast, Bank of America, MetLife and many more).

Before TeraHealth, our team built AI + human chat at TouchCommerce to support, retain and grow subscribers worth $2,000+ in lifetime value. Clients included AT&T, Verizon, Sprint and T-Mobile in telecom, Comcast and DirecTV in media, and Bank of America, MetLife and Wells Fargo in financial services. TouchCommerce was acquired by Nuance, now part of Microsoft.

Support

AI answered first, and a person stepped in when it mattered. Assisted by AI.

Retain

Customers about to cancel were proactively engaged by someone who could fix the reason.

Grow

Every conversation was a chance to offer the next right product or service.

TeraRx brings the same playbook to GLP-1 patient retention.

Meet the TeraHealth team
05 / The GLP-1 coaching program

Built for GLP-1.
From first dose onward.

TeraRx, our coaching engine, supports patients through the nausea, constipation and muscle loss that make many quit early, and keeps coaching for as long as they stay on the drug.

What it covers

One program for every stage of GLP-1 therapy.

TeraRx is not a pharmacy. It never prescribes or dispenses; dosing stays with the prescriber.

Explore TeraRx for GLP-1

Six protocols, including the ones most programs skip

Sleep, stress and supplements often decide whether patients stick with the rest.

  • Nutrition
  • Supplements
  • Fitness
  • Sleep
  • Stress
  • Lifestyle

Supported therapies

  • GLP-1 injections

    Ozempic, Wegovy, Zepbound and others, mapped to each titration step.

  • Oral GLP-1s

    The same program for patients starting on a pill.

  • Maintenance and switching

    A plan for coming off a GLP-1, or moving to another drug.

Coming next: menopause hormone therapy and testosterone.

AI Coaching

An AI GLP-1 Coach for every patient.

A personalized daily plan and a coach that answers questions any time. Available in every US state.

AI + Human Coaching

Add a health coach and a fitness coach.

The AI drafts and adjusts each plan and answers routine questions, so coaches review plans, answer the messages that need a person and step in when a patient struggles. Available in most states.

Include AI Coaching for every patient, and sell AI + Human Coaching to those who want a person.

TeraRx · Coach view

Every patient's injection schedule, protein, hydration, adherence and weight in one place. Copilot drafts the protocol; the coach reviews and sends it.

TeraRx coach view of a GLP-1 patient: injection schedule, protein, hydration, adherence and weight trends, with Copilot drafting a nutrition protocol
06 / Markets

Who it's for.
Anyone who wins when patients stay.

The companies that prescribe GLP-1s, the platforms behind them, the pharmacies that dispense them and the pharma brands that make them.

For D2C telehealth

Keep GLP-1 patients subscribed past the first months.

Most patients who stop do it early. Coaching supports them through the side effects, when churn is highest.

More months per GLP-1 subscriber, and add-ons sold to patients who already trust you.

  • Coaching mapped to each titration step
  • Runs under your brand
  • Managed or built on our API
  • Patient questions answered by the AI coach, using your FAQs
A patient at home checking her GLP-1 coaching app on her phone

The problem

Patients cancel when side effects hit, not when the drug stops working.

D2C Telehealth
07 / Why coaching

Coaching keeps
GLP-1 patients on therapy.

Every company in the GLP-1 chain earns more when a patient stays on the drug. Coaching is how they stay.

40% vs 12%

Cash-pay GLP-1 patients still on therapy at 12 months, with coaching vs digital support only.

Source: Second Nature (JMIR Form Res 2025) vs Juniper (Diabetes Obes Metab 2026). Cross-study comparison. Retention definitions differ. Not TeraHealth data.

67% vs 46%

Insured GLP-1 patients still on therapy at 12 months, with vs without human coaching.

Source: Omada Health, Enhanced GLP-1 Care Track 12-month analysis, January 2026. Not TeraHealth data.

Why TeraHealth now
08 / How it works

Coaching that runs
alongside the prescription.

The program never diagnoses and never touches dosing. It helps patients follow the plan their prescriber set.

01

Start

Get through the first months.

Coaching matched to the drug, the titration step and the side effects that come with it.

  • Nausea and constipation
  • Protein to protect muscle
  • Escalation to the prescriber

For you: fewer early cancellations and fewer first-month support calls.

02

Stay

Build habits that last.

A daily plan across six protocols, personalized from intake answers, labs and reported symptoms.

  • Nutrition and supplements
  • Fitness and sleep
  • Stress and lifestyle

For you: the retention rules spot patients drifting toward cancelling, and the AI coach reaches out before they do.

03

Maintain

Plan for what comes next.

A maintenance plan for patients coming off a GLP-1, and a guided path for those switching drugs.

  • Weight maintenance
  • Guided drug switching
  • Ongoing coaching

For you: a maintenance or switching plan keeps the patient with you after the weight-loss phase ends.

The GLP-1 journey

One program from the first dose to maintenance.

How TeraRx GLP-1 coaching works
09 / Safe clinical AI

AI that's safe to use
alongside a prescription.

Built to pass your compliance, legal and clinical reviews.

How our AI stays safe
  1. Patient data
  2. Rules
  3. Safety check
  4. Personalized plan
  5. Coach review
  6. Patient plan

Clinically reviewed

Rules signed off by clinicians.

Food and supplement rules are signed off by licensed dietitians. Fitness, sleep, stress and lifestyle rules are approved by our clinical lead, a Medical Doctor.

Rule-based

AI explains. It doesn't invent.

Plans come from rules in our knowledge bases. The AI only combines and explains what the rules produced, and never adds advice of its own.

Escalates

Red flags go to the prescriber.

TeraRx never suggests a drug, a dose or a dose change. Red-flag symptoms go to the prescriber, and signs of crisis alert your care team.

Retention messages follow the same rules. They never give dose advice, never hide the cancel button, and stop as soon as a warning sign is logged.

Rules build the plan. Clinicians sign off the rules. AI explains it. Coaches help patients follow it.

10 / Deployment

Managed for you,
or built on our API.

The same TeraRx for GLP-1 runs underneath both. The only choice is who runs it.

Option 01

TeraRx Managed

Managed Solution

We host the technology and provide the coaches. You launch under your brand.

  • Health and fitness coaches supplied and managed by us
  • Turnkey and white-labeled
  • Live in weeks, not a multi-year build

A white-label GLP-1 coaching program, sold wholesale. You set the retail price and keep the margin.

See the Managed Solution

Option 02

TeraRx API & SDK

Build It Yourself

License the engine and build GLP-1 coaching into your own product and apps.

  • Clinical Reasoning Engine and Protocol Builders
  • Access by API and SDK
  • Your own coaches, or ours as staffing

Your app, and your data on who stays and why.

See Build It Yourself
11 / FAQ

Common questions.

Have one we did not answer? We are happy to walk you through it.

Talk to the team

TeraRx is a GLP-1 coaching platform that runs alongside the prescription, under your brand. It supports patients through side effects, reaches out to patients at risk of cancelling before they do, and answers their questions at any hour, including your billing and shipping FAQs. TeraRx is not a pharmacy. It never prescribes or dispenses.

No. TeraHealth never prescribes or dispenses, and dosing and medical risk always stay with the prescriber. Coaches handle lifestyle only.

Injectables such as Ozempic, Wegovy and Zepbound, oral GLP-1s, and patients coming off or switching drugs. Hormone therapy is coming next.

AI Coaching gives every patient a personalized daily plan and the AI GLP-1 Coach, in every US state. AI + Human Coaching adds a dedicated health coach and fitness coach, in most states.

Licensed dietitians sign off the food and supplement rules, and our clinical lead, an MD, approves the rest, once and at every update. The AI never writes rules.

The Managed Solution can go live in weeks under your brand. With Build It Yourself, timing depends on your team's integration with our API or SDK.

By coaching patients through the side effects that make them quit, and by reaching out at the moments they are most likely to cancel. Meals, workouts and routines change with each dose and each logged symptom. Retention rules watch for those moments, the AI coach starts the conversation, and a human coach takes over when needed. In published studies, 40% of coached cash-pay GLP-1 patients were still on therapy at 12 months, against 12% with digital support only (Second Nature, JMIR Form Res 2025, vs Juniper, Diabetes Obes Metab 2026. Cross-study comparison. Not TeraHealth data).

Patients most often quit in the first two weeks, at a dose increase, after a drop in activity, at a plateau or a cost or delivery problem, and on a visit to the cancel page. TeraRx runs retention rules that watch for each of these moments. At that moment the AI coach starts a conversation. Patients who hit two or more in two weeks go on a human coach's at-risk list, with the reason. Every message traces back to the rule that sent it.

Questions about food, protein, hydration, exercise, sleep and what to expect on each dose, at any hour. Before launch, we train it on your FAQs, so it also answers billing, shipping and refill questions the way your team would. Dose questions go to the prescriber, and anything else goes to your team.

In three ways: patients stay longer, routine support costs less, and each patient buys more. Based on our experience, we estimate 20% longer stays and 15% more recurring revenue per patient each month, which multiplies to up to 38% more LTV per patient. These are estimates, not measured TeraRx results. Try your own numbers in the LTV calculator.

Yes. TeraRx connects patients to your other programs, and provides its own optional upsell categories like groceries tied to the patient's meal plans, GLP-1 friendly meal delivery and supplements (soon), and patients can upgrade from AI Coaching to AI + Human Coaching. Coming next, TeraRx will flag new needs from what patients log and show your team who might be ready and why. Patients opt in, and anything tied to a symptom goes to the prescriber first.

Yes. Patients see your brand, not ours. With TeraRx Managed, our coaches run the program for you. With the TeraRx API & SDK, the same coaching runs inside your own app.

TeraHealth Medication Companion

See how many more months
your patients could stay.

Built on clinically reviewed rules. We'll walk through GLP-1 retention and LTV with your numbers, under your brand.